Hey @Alanis_97921 thanks for posting here, if you top up by equal or more than the activation amount your plan will be activated for 28 days from that date and the remaining top up is added to your balance. Alternatively if you top up by less than your activation amount your full top up is applied to the balance and is used on out of bundle services.
I'd be happy to check the account for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check the account for you.
