Charged twice for a Top Up

[Add_88951]

I topped up online by €20 on Mar 16th but I was actually charged twice for it and €40 was taken from my account.

Didn't get any errors on screen.

[Three_Niall · Accepted solution]

Hey @Add_88951 , Welcome to the 3Community 🙂

Thanks for posting this here and I'd love to look into this further for you, pop through to us here on PM along with your full name, mobile number, address and date of birth so I can validate the account and look into this for you.