Charged twice for a Top Up

[Add_88951]

I topped up online by €20 on Mar 16th but I was actually charged twice for it and €40 was taken from my account.

Didn't get any errors on screen.

[Three_Niall · Accepted solution]

Hey @Add_88951 , Welcome to the 3Community 🙂

Thanks for posting this here and I'd love to look into this further for you, pop through to us here on PM along with your full name, mobile number, address and date of birth so I can validate the account and look into this for you. 

[A_80907]

Hi, I think if have the same problem - topped up for 15 3 days ago and then 5 to make it 20 for plan top up. Cannot see any balance or allowances now like I haven’t paid anything 

[Three_Niall]

Hey @A_80907 thanks for posting here, if your plan is €20 to activate the allowances you will need to top up by €20 in one transaction to activate the plan. If you top up by less than €20 and don't have active allowances on your plan then your credit will be used on calls, texts and data.

[Mohamed_83712]

Hi

Hi! I accidentally bought two €20 top-ups as I was unaware that the first one had been processed. Is there any way to get a refund on these? I have not used any of the data or texts/calls (and I can’t use credit as €20 no longer gives credit, but merely activates data).

Thank you in advance for any help!

 

[Three_Niall]

Hey @Mohamed_83712 thanks for posting here, as the plan is activated the prepay credit would be non refundable however pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you.