Credit gone this morning but topped up on 09/03/25

[Add_54994]

What happened here????? Never had this issue before. I have 40+ worth of credit and now gone this morning. I topped up 20€ on 09/03/25, my plan is all you can used data. Can this be returned please. 

[Three_Niall]

Hey @Add_54994, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.

[Add_54994]

Hi @Three_Niall @I’ve restarted my device many times the past couple days and still no luck. My data is still not working. Can you have a look at this please? 

[Three_Niall]

Hey @Add_54994, pop trough to us here on PM along with your full name, mobile number, address and date of birth and I can check the account here for you. 

[Add_54994]

Hi @Three_Niall I just sent it now

[Carl1]

You need to delete this post, your details are on display. Send them a private message.

[Add_54994]

Thank you !