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It says i'm eligible but I can't choose a phone

Add_48647
Novice

It says i'm eligible but I can't choose a phone

I'm looking to upgrade my phone but when I try to pick one it was saying "We can't complete this action for *my name and number*. Please contact one of our online experts for support. 

 

what can I do?

1 REPLY 1
Three_Niall
3 Community Admin

Hey @Add_48647, thanks for posting here, if you are having difficulties with upgrading online I would recommend calling 1913 and our team can check the error and get this placed for you.