June scheduled top up failed. Credit lost

[Add_36690]

Hello. I set up auto top up for me and two daughters phones. June payment didn't happen. I lost all my credit while trying to apply an instant top up. If I go to payment history I see previous months and its even showing next scheduled payment for July. I want my credit back and want to know what happened. The girls exams start tomorrow and I'd like to be in contact with them afterwards. This is terrible from a phone company. In the end I had to use wife's yesco mobile as a hitspot to get into your app..I thought I was through with that hit mess if a application when I'd eventually.managed to set up the scheduled payments. .

[Three_Shane1]

@Add_36690 Hi there, let's get this checked out for you. Can I get you to PM me all three numbers & I'll check on why the scheduled top-up didn't take effect. I'll check on any credit that was lost & get that sorted for you.

[ZePedro]

I also lost all my credit this morning. Scheduled top up did not happen and all my credit was eaten up. Scheduled top up only triggered late in the afternoon.... All credit lost...

Pls help. This is simply not right. If you have an issue internally, make sure your clients know about it and corrective measures are put in place.

[Three_Shane1]

@ZePedro Hi there, I can see you posted your query in another area also & have gotten back to you there.