Minus Credit Adjustment by Three Care, No Text Notification

[Liam_88134]

Hello,

I normally top up within the required 180 day period and rely on the reminder text to do this. My credit balance of €83 was taken as a credit adjustment as the 180 days had expired on the 21st of December but I did not receive any text notification beforehand as normal to state that my balance would expire. I topped up when I realised I could not make or receive calls but my previous credit is not showing in addition to the top up amount. 

Can you please let me know what I need to do to get back my previous balance as it is a significant amount and I need this credit to communicate as I do not have a landline.

Thank you

[Three_Stacey]

Hi @Liam_88134 I would be happy to look into this for you. I will need to review your account so please PM us your name, number, full address and date of birth and we will get the ball rolling. 

[Liam_88134]

Hi Stacey,

I have sent you a PM with those details now.

Thanks

[Three_Shane1]

@Liam_88134 Thanks Liam, we'll get back to your PM as soon as possible 👍