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My phone prompts me to "sign in to network"

Icery
Novice

My phone prompts me to "sign in to network"

Hi, whenever I only use my mobile data my phone prompts me to "sign in to network" and when I click on it it forwards me to https://m.three.ie/prepay-out-of-balance/ and eventually gives an error net::ERR_HTTP_RESPONSE_CODE_FAILURE.

 

How do I fix this, I can't call for support as today is Sunday and tomorrow is St. Patrick's Day.

3 REPLIES 3
Icery
Novice

I know it says out of balance but I should still have 10 days by the last time I topped it up

Liam_90586
Novice

Same happened to me today. And topap was on Tuesday so it can't be out of balance. No idea what's happening and can't call to support as Sunday is closed 

Three_Niall
3 Community Admin

Hey @Icery & @Liam_90586, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.