My plan didn't renew automatically

[gotoweb]

I'm a new THREE customer. I initially purchased a SIM on prepaid, and as the expiration date approached, I topped up 20 euros to renew, but my plan was not renewed. (3 Prepay 20)

And starting at midnight, data began to be extra charged.

Anyway, I was aware of this situation, I topped up more money for my plan, but the My3 screen just says "There are no allowances or benefits to show."

I'm still seeing '3 Prepay 20' on the "your plan" screen, but I'm worried about the extra charge because of the above message. What else do I need to do?

And why didn't my plan renew at midnight?

[gotoweb · Accepted solution]

This issue was resolved via chat.

[Three_Niall]

Hey @gotoweb  , Welcome to the 3Community 🙂

Delighted to hear that you got sorted via chat, if this happens to you again I would recommend checking that you have topped up by €20 in one go and if you haven't this may be the reason that our plan is not activated. If you have topped up by €20 in one transaction and you are still facing difficulties pop back to us here and we will be happy to help.