My3 still showing previous phone - how to correct it?

[Chrysanth]

A trivial problem I suppose,, but I've had a new phone for 3 months or so (3 SIM, same phone number and prepay plan as before), and My3 still shows my previous phone (bought in 2015, from Three's online shop). And I keep absently hitting 'Update your phone', forgetting it's a link to the Shop. I can live with it, but find it surprisingly annoying! (And guess it could be confusing, should a Rep need to access my account).

The new phone wasn't from Three (I wanted to stay with Motorola and found Three's online shop no longer does that make). I couldn't find a way of changing the phone model in My3; if there is one, could you point me to it? Thanks.

The old phone was a Moto G 3rd gen 2015, new one is Motorola Edge 20 Lite. (I can't remember the details from registering the new 3 SIM, but if there was somewhere to enter (or correct) the model name I'm sure I will have.

[Three_Deborah]

Hello @Chrysanth you have made a very interesting point there. 

Phones bought off-network or directly from the manufacturer will not show up in My3. As you mentioned, on the one hand, it's a small thing ,but for insurance purposes, blacklisting etc it might be a different matter.

To update the IMEI of a non-Three phone to your account, you'll need to contact Three directly. You can PM us

[Chrysanth]

Thanks Deborah!  I've PM'd you with the IMEI.

I've just refreshed my memory re IMEI's (not being a frequent upgrader!), which was interesting.  I could see how getting it registered could be important for more than just the insurance side.  (I gather the blacklisting you mentioned is to secure a phone if it's lost or stolen?)  I imagine it could also help trace it (I tried an IMEI checker on the way, from Intel I think, and saw an impressive amount of info about the phone, including specs, manufacture date and a clear photo).

I forgot to mention my phone was new and SIM-free.

[Three_Deborah · Accepted solution]

@Chrysanth perfect, we'll get to it as soon as possible 👍

[Chrysanth]

Thanks!

[Chrysanth]

Thank you for sorting that out, Deborah!

[Three_Deborah]

@Chrysanth no bother at all. To be fair, it was a team effort 😎