New prepay customer

[aido123]

hi,

I received my prepay 15 sim today and it seems to be working fine. However, on checking my credit card account, it appears I have been charged twice for this ie 15 euro has been debited twice. Would it be possible to rectify this please. I can supply further details if required.

Regards and Thanks

[Three_Stacey]

Hi @aido123 👋 and welcome to 3Community.

Did you purchase your 3 Prepay 15 sim card online by any chance? Let me know I'd love to help you with this.

[aido123]

Yes, I ordered the sim card online on the Three website and paid using my credit card. As I said, the card was debited twice for 15 euro.

regards 

[Three_Stacey]

I'll need to have a look at your account to double check how the second top up was processed @aido123 as you should have only been charged once at the time of purchase. I'll need you to pop me a PM with your name, number, full address and date of birth so that I can pull your account.

[aido123]

Hi again,

Just to say I sent a PM with requested details

[aido123]

Hi, 

I'm not  sure if you received my PM so dont know what is happening now!

[Three_Shane1 · Accepted solution]

@aido123 Hey there, I've gotten back to your PM 👍

[aido123]

Thanks for resolving this.