No Operator Service in the UK?

[Add_85284]

For the last few months, I have not been able to connect to any operator service in the UK (while my husband's phone, also with 3.ie SIM, can.)  I have just tried selecting an operator manually, but 3 UK 4G comes back as unavailable, vodafone UK 4G as unavailable, EE4G as unavailable, although they are showing on the available list. How could one fix this?  .  

[Three_Niall]

Hey @Add_85284 thanks for posting here, when you are attempting to manually select the network are you able to connect and are not receiving a connection or are you getting an error trying to connect?

[Add_85284]

Thanks Three_Niall, 

When I try manually connecting, although I select ones that are available, after a while a message of unavailable is returned. I did phone customer service who advised me to re-insert SIM -which I did. On switching on, the bars for the network looked active for a few minutes, but then goes off. They get grey and shows a x next to it.  The customer service person also said that it might be because I had not topped up my phone for a while, although I had 18Euros in my account. So I have topped it up further by 15 Euros - that was about 4 hours ago. Still no service.  

[Three_Niall]

Thanks @Add_85284 have you tried the SIM in your husbands phone to check if your SIM works in this phone, if this fails I would recommend contacting our Web Messaging Team here who can raise this with our technical team to investigate while the Community is offline over the weekend. 

If you don't have an active plan you won't have any roaming allowances while abroad and you will be charged for calls, texts and data while in the UK. As the network is appearing and then showing as unavailable I would recommend going to our device support page here, selecting your device and then following the steps to confirm roaming is enabled under the internet section. If the Roaming is already enabled I would recommend disabling it, restarting your phone and then enabling to refresh the connection.