Paid twice after international trip and credit still at 0

[Rozenn_91251]

Hi,

I went to the UK for one day and came back with it saying my credit is gone and I needed to Top-up

I did it twice and my credit it still at 0, although I topped up already less than 2 weeks ago, with the same issue after another stay in the UK

Could I get some help please?

Thanks

[Three_Niall]

Hey @Rozenn_91251  , Welcome to the 3Community 🙂

I'd love to look into this further for you, pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check this on the account for you. 

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