Period of inactivity

[K_36951]

From Three. Your number is marked to be removed from the network due to an extended period of inactivity on your account. 

Received after 90 days of inactivity.

What is the timeline for number removal?

Will i receive further notices?

Living overseas and only use account on home visits once a year

[Three_Niall]

Hey @K_36951 thanks for posting here, to keep a prepay number active you would need to top up your number every 6 months to stop this from going dormant. If you are abroad this can be done by logging into My3

[Sandra_17079]

Hi  have an inactive Sim on my business account that needs to be cancelled. I am being charged a monthly fee.

I tried with Three team some months ago to cancel this but I am still being charged.

Any Help 

[Three_Niall]

Hey @Sandra_17079 , thanks for posting here, unfortunately we don't process account cancellations here however I would recommend contacting 1913 where our business team will be able to support you.