Porting not working

[Add_19761]

Hi,

I am a vodafone customer and ordered and received a three SIM last week with the new prepay hero plan. I have been unable to port since. When I spoke to an agent on Thursday last week they tried sending verification texts to both my new temporary 3 number and my own number on vodafone. Neither texts came through so they didn't port me and they escalated the issue. I have requested a porting code numerous times on your website and never received a text. I really need to port asap as I need to be able to make calls from my own number and not the temporary three number. How can I procced? Thanks. 

[Three_Shane1]

@Add_19761 Hi there & welcome to the 3Community. The number that's currently with Vodafone is it still active? When you're trying to submit the port does an error message show when you request the code? 

[Add_19761]

Hi, yes the number is still active, I can receive calls and texts from on
it. No error message, it says that it's sent and that it looks good. I have
tried like 20 times and the text never comes through.

[Add_19761]

from other numbers*

[Three_Shane1 · Accepted solution]

I'll need to take a closer look at your account with us & on the investigation that my colleague submitted. Can I get you to PM me your temp number along with your full name, address, & date of birth for the validation of your account? 

You'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, kudos or liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.