Hi @Deshu_41152 welcome to 3Community.
I'd love to have a look at this for you, can I ask did all the top ups complete? Can you see them under My Top Up Details in your My3 account? If you can then next I'll need to review your account, you'll need to pop me a PM with your name, number, full address and date of birth.
As your a new Community member you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.
You can also call our care team on freephone 1913 to speak with an agent or click here to speak with our messaging team.
