Refund Request – Incorrect Top-Up Applied

[Gustavo_14376]

Hello,

I would like to request a refund of €40 for two top-ups of €20 each made on 31 May and 1 June.

I selected a different phone number for both top-ups, but the credit was applied to my own number instead. This happened twice, despite choosing the other number each time.

Please process the refund as soon as possible.

Thank you.

[Three_Niall]

Hey @Gustavo_14376 thanks for commenting here, unfortunately if you have applied the credit to your account we wouldn't be able to refund this back to the card however pop through to us here on PM along with your full name. mobile number, address and date of birth and I can check the account here for you. 

[Tomas_95964]

Good afternoon,

My broadband does not have any signal the last few days and the bill is up to date.

Could you advise?

[Three_Niall]

Hey @Tomas_95964 thanks for commenting while we were offline, for Broadband support I would recommend contacting our dedicated broadband team on 1913.