Reinstate credit as promised

[bLasted4]

my scheduled top up did not take place, accepted as error between bank/three after very lengthy message interaction on line (not this forum). It was agreed that my credit of approx 140euro be reinstated and I have a screenshot to confirm this. However this has not happened - I've had to top up again meantime.

Please advise how do I get this credit back ?

[Three_Stacey]

@bLasted4 I'd love to help you with this for you, as I will need to check out your account can you PM me your details (name, number, full address & date of birth). Also if you send the screenshot so that I can have a look would be great 👍

[bLasted4 · Accepted solution]

Great, many thanks Stacey, appreciate your help.

[Three_Stacey]

That's great to hear Julie 👍 Have a great evening.