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Scheduled Topup

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Add_07039
Novice

Scheduled Topup

Scheduled Topup was due to be processed yesterday, Friday 6th, but it didn't go through, and all my remaining credit was used up. Can anything be checked about this? 

Thanks 

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Best Answer
Three_Stacey
3 Community Admin

The card you're using for top up has it recently expired or been updated for any reason @Add_07039? The reason I ask is if the card has changed the new card details would need to be added to your My3 account.

 

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Three_Stacey
3 Community Admin

The card you're using for top up has it recently expired or been updated for any reason @Add_07039? The reason I ask is if the card has changed the new card details would need to be added to your My3 account.

 

Thanks Stacey, that could be it! Have a good day! 

@Add_07039  I'm so glad I could help 👍 Don't forget to hit the Accept As Solution button & have a great day.