Scheduled top-up confusion

[Yvan]

Hi there,

Scheduled top-ups used to work flawlessly but recently it's becoming really confusing. I got a text on 24th July that my auto top up was unsuccessful (not sure why because my cc is up to date on my account and there are funds). Now when I looked on my profile on the web version, in the scheduled top up tab, it says there is a top up scheduled for 26th July , today. 

Should this 26/07 top up be happening today? If so when? 

Thank you for any light you can shed on this.

Regards,

Yvan

[Yvan]

Fyi, it just renewed now at 8:30 AM which is fine. The only thing is that I stayed yesterday on the 25th with no service. Very confusing why your system texted me on 24th it failed to auto top up , to then do it on 26th. Please let me know if you need further information.

[Three_Niall · Accepted solution]

Hey @Yvan , Welcome to the 3Community 🙂

Delighted to hear that the scheduled top-up went through however I'd love to look into this further for you and also check that your scheduled top-up is due on the correct date next month. Pop through to me here on PM along with your full name, mobile number, address and date of birth and I can check this here for you. 

[Yvan]

Hi Niall, just sent these on to you. 

[Three_Niall]

Thanks Yan, I have received your PM and I'll be happy to help you there.