Scheduled top-up gone through twice

[daoife]

My automatic 28-day top-up went through twice this morning. I've checked with my bank and €40 has been taken out of my account. Both transactions are pending. I received two versions of the "Thanks for topping up using Recurring top-up service" message, both showing different amounts for my total credit. Hoping this can be fixed ASAP as I'm not happy to just throw away €20.

UPDATE 1: I spoke with a customer agent via Chat who said that I cannot be refunded. Instead, I have to contact them again in 28 days to request that the extra €20 can be used to activate next month's plan as a "one time good will gesture". What a joke. 

UPDATE 2: I spoke to an agent on here who was much more helpful. They've let me know I'll receive a refund.

[Three_Stacey]

Welcome to 3Community @daoife and thank you for highlighting this to us.

I'd like to investigate this further to make sure this doesn't happen again. Please PM me your name, number, full address and date of birth so I can look at your account.

[Andrew_46185]

I've been told it's a system error and will be refunded think a message to comreg is in order this should be flagged I'd say there's thousands with the same issue they just haven't noticed it yet

[daoife]

Absolutely, and there are plenty of people like myself who can't afford to lose money at the start of the month. I'm glad that Three have addressed the issue but it's not something that consumers should have to be so vigilant over.