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Switching Prepay number to bill pay

Add_00815
Investigator

Switching Prepay number to bill pay

Hello, I recently switched to bill pay online and three sent me out a new number which I did not want. I wanted to keep my old number.
Customer care were really helpful and processed a request to move my number over. I’m wondering if someone can tell me the status of this process and how long I will be without my number? I’m conscious I need it for work etc. and people are trying to contact me.
The request was put through Thursday around 5:30 and today is Saturday.
Please if anyone could help me as I’m starting to feel panicked I will never get my number back.
15 REPLIES 15

I cant see if my direct message has sent to you. DO you have an email that I can send the information to?

@Add_00815 I have your PM, and I'm checking some info here on this side. Leave it with me and I'll come straight back to you. I'm reaching out to the team you were talking to yesterday and today.

 

 

@Add_00815 I've contacted the team who are handling this and you are defo on the priority list. It might seem that this is a simple procedure, but I've done it before, it is a bit complicated and takes a lot of co-ordination and dedicated/synchronised time. 

 

I'm sorry again about the delay, we do get attached to our numbers. So will you restart you phone when you get this and power on, wait a minute and make a phone call 😄 

 

Let me know

 

 

I did as you said and it says 'Sorry your call cannot be connected' when trying to make a call.

 

ITS BACK! THANK YOU SO MUCH - YOU ALL WORKED HARD ON THIS AND ITS NOT ALWAYS APPRECIATED BUT I WAS PATIENT AND BELIEVED IN YOU ALL!!!!! THANK YOU!!!!!!!!!!!!!!!!!

@Add_00815 I'm delighted. Remember , you might have to update your number in your contacts and reactivate iMessage 😍