SOLVED
I see this error message regularly so that I cannot give you money via a top up. It is a strange business model where you make it arduous for me to give you money. I would estimate I see this message multiple times each time I try to top up and on a few occasions I saw this message repeatedly over the course of a day or two. Why is that?
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Best Answer
I have tried to top up via the App (which is incredibly buggy and prone to crashes) and via three.ie and even just now (Day 2) I continue to receive the “oops” message. I have made about a dozen attempts over the past two days. I also tried on my wife’s phone to top up her account and got the same oops message.
This issue has happen in the past including the first 24 hours after I opened my account and since.
I can mention other issues with bugs and crashes (one typical screenshot is attached).
I switched from Lyca because they were a cut rate provider and that was reflected in their customer service and technology. I switched to Three because I understood you were among the big players. I do pay more for Three; the quality is about the same as Lyca.
I should not have to work hard to give you my money but such is the case. Why is that?
I have alternately been unable to login to my account or in the times I am able to login unable to top up my account over the past two days.
I just spent the last few hours on the phone to three customer service. I explained that I was having issues with logging in and topping up.
The first two people hung up on me because they asked me for information about my topping up history which, as I explained to them I could not see because at that moment I was again unable to login.
The third person listened, asked me to hold on for a minutes and the call was dropped.
I called back again and again until I spoke to a 6th person for about 15 minutes. They said there was a “technical issue” (duh!) but could not explain what. The person deleted my registration (without my consent) and told me that I should hang up and switch off my phone and he would refresh my network connection. I was instructed to wait a bit then turn my phone on and create a new registration. I said I would do that but asked he add a note that if this did not solve the issue the matter would be escalated to which he agreed.
It did not solve the issue and created a new one.
I did as instructed. I was unable to complete the registration because after I entered the authorization code texted to my phone I got a message “system error”.
I called again and spent 42 minutes on the phone. This last person was very nice but ultimately unable to resolve the new problem: I no longer have a registered account. He told me he made the escalation referral and I would hear back in 3 days.
3 days? Is that a joke?
There is a much simpler solution. I switch providers. I told him that. He asked to add funds to my balance over the phone but he also got a system error message. He told me to go to the nearest Three store and get a voucher card. I reminded him my account is no longer registered so I cannot do anything with a voucher card. He said the people at the three store could top up my account. I am not about to take an hour out of my day to ask a store employee to top up my account when a support employee cannot do it over the phone.
I have an urgent need to call to the USA, I need to call Aer Lingus to straighten out a matter with a flight on Friday. I cannot make these calls now because I have a balance of €0.10 and neither Three or myself can add to the balance. He put me on hold for a while then came back to say that there is some flag on my account because I repeatedly attempted (and failed) to top up my account. Duh!
I am a brand new customer. My experience has been a total nightmare including several especially rude people on the phone. It has been more than two days with no end in sight and I told I may get a call back over the weekend.
I was an AT&T customer in the USA for about 30 years and never once had to deal with buggy websites, crashing apps, hostile customer service reps and (except for the last guy) a total disdain for the customer.
I may well have to walk to Grafton Street tomorrow to solve this issue but it not likely be at the Three Store. It would seem more prudent to cut my losses: throw out my Three SIM card and but one from EIR or Virgin.