Top Up Error Message

[rcox1963]

 I see this error message regularly so that I cannot give you money via a top up. It is a strange business model where you make it arduous for me to give you money. I would estimate I see this message multiple times each time I try to top up and on a few occasions I saw this message repeatedly over the course of a day or two. Why is that?

[Daniel_98451]

Can't topup or change plan. Terrible app. 

[Three_Niall]

Hey @Daniel_98451  , Welcome to the 3Community 🙂

I'd love to help get this sorted for you, when you are logging into your My3 account are you able to view the dashboard. If so can you check if you have either the "Your Balance" or "Your Plan" panels on the home screen, if not pop back on PM with a screenshot of what you are seeing and we'll be happy to help.