Top Up by mistake

[Felipe_93505]

I made three Top Ups by mistake, how do I request a refund?

[Three_Stacey]

Hi @Felipe_93505, I'd love to help you with this. I just have a couple of questions, were all 3 of the top ups on the same number? Have they all applied?

[Felipe_93505]

Hello,

Yes, I made three top ups through the APP by mistake the same number.

They were all deducted from my bank account

[Three_Stacey]

@Felipe_93505 have all three of the top ups completed or are they pending? Did you get an error on screen when you were topping up?

[Felipe_93505]

Yes, they all showed an error at the end of the transaction, but when I checked my bank account balance, the three Top Ups had been deducted

[Three_Stacey]

Thanks for letting me know @Felipe_93505 please PM me your name, number, full address and date of birth so that I can take a look at your account and check on those top ups.

[Felipe_93505]

Ok, thanks for help me

Felipe Fochesatto
Number 083 xxxxxx
Endress: xxxx
Date of birth xxxxxx

Edited by Moderator

[Three_Shane1]

@Felipe_93505 Hi Felipe, apologies for the delay in getting back to you as you posted your personal details your response didn't show but I've fixed that now for you. I've also edited your post as it contained your personal info. 

If you still require assistance with your top-ups can I get you to send me a PM using the 'Send me a PM' tag under this post? Once you've PM'd me I'll check on the top-ups for you. If you have screenshots of the charges on your online banking could you also include those (you can black out any other details that are not needed)