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Top up failed

Oliver_57393
Novice

Top up failed

Had a notification about low balance on my 20eur unlimited balance, went to top but balance is showing 0 eur. Checked my bank account, 20eur was taken off but my three acount is empty with no data available. 

2 REPLIES 2
Add_35444
Investigator

Request a chargeback from your bank 

Three_Stacey
3 Community Admin

Hi @Oliver_57393  , We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.