Top up hasnt applied and i lost my money

[Ainaa_96892]

I top up my number €15 on 15Dec. And I top up another  €10 on 30Dec. I am using the prepaid 20 welcome. Ive checked this morning that the money is in my account. It was scheduled to renew today. Since I sti have he money in my account so I thought there wont be any issue. However, I had no internet throughout the day and when I checked my account, there is no balance left. My €25 was gone, and my number is still inactive. HELP

[Three_Stacey]

Hi there @Ainaa_96892 welcome to 3Community. Do you still need help with your top up or has it applied to your account? If you still need assistance please let me know I'd be happy to help.

[Vladyslav_27657]

Hi, I have the same problem and need help with it, what can i do about it ? Thanks

[Three_Niall]

Hey @Vladyslav_27657 , Welcome to the 3Community 🙂

I'd love to have a look at the account to see what has happened, pop through to me here on PM along with your full name, mobile number, address and date of birth and I'll be happy to help.

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