Hi @Park_55038 I'd be happy to have a look at this for you. I'll need you to PM me with your name, number, full address and date of birth so that I can take a look at your account. Also, can you please let me know how the top-up applied? Was it an Auto top-up or did you top up through the website or app? If you topped up, did you run into any difficulties, for example, did you get any errors?
