Topped up on the 11th but today I lost all my money

[ZePedro]

I am a three customer and I have a recurring top up payment set up.
On the 11th, a top up happened and I can see the next top up date set to the 8th of April accordingly.

Today, though, most of my credit was consumed, for some reason, even though if I top up I have unlimited internet.
According to the consumption on the three website I lost about 57.98 euro with internet consumption.

This is completely unacceptable and it already happened a few times before.
How can I get my money back?

I am beyond annoyed and frustrated at this.

[3user333]

Thanks. I think the stock reply is misleading and should be rephrased to acknowledge that restarting phones will not will not restore call functionality (until credit is restored)

[Three_Stacey]

Thank you for the feedback @3user333 I'll definitely take that onboard.

[ZePedro]

My credit is still zero. What is the hold up? When will I get my credit back?

[Three_Stacey]

@ZePedro I can understand your frustration, but rest assured, we're working to ensure all impacted customers receive the appropriate credits in the coming days. We truly appreciate your patience.

[3user333]

OK, now this is now interfering with my life - car being serviced, and if I miss call from mechanics I won't be able to call them back! And here we go into another weekend... I need to be able to use my phone...as a phone, make outgoing calls! How can I escalate this to get that restored? Surely Three could at least provide us with enough credit to make a few calls before restoring previous balances? Do I have to contact consumer protection agencies? News media?

[Three_Niall]

Hey @3user333 , thanks for your patience and apologies for the inconvenience caused however I can assure you that our teams are working to get this resolved as soon as possible. 

[3user333]

Glad to find I have credit restored this morning. Thanks to support staff who have probably had to deal with the stress of issues beyond their control 

[Three_Niall]

Hey @3user333, delighted to hear that your credit was restored and appreciate your patience while this was being resolved.