Hey @Zoe_34516 , Welcome to the 3Community 🙂
Once the credit is applied to the account unfortunately this would be non-refundable but I would love to look into the account here for you on PM.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly.
