Topped up wrong plan (I think)

[Paul_75680]

Hello. I am visiting from Australia and thought I had a data pack that is due to expire on Oct 10.

I went to add on another month but believe I have mistakenly paid GBP20 for something else - Im not really clear what or how long it runs for.

I realized I only needed to pay GBP10 for the extra month of data.  We leave the UK in a couple of weeks and then will be home so I don't need more..

Is there anything I can do about this?  Please don't tell me I need to ring the contact centre as every time I call I get the ' we have a longer than usual wait time' message and have nowhere else to go but here. I presume that's their secret plan! 🥹

Thanks very much.

[Three_Stacey]

Hi @Paul_75680 if you're on our 3Prepay 20 plan topping up by €20 will reactivate your plan and give you access to 19GB of data which can be used in the UK.

Just click here, or log into your My3 account and click top up.