What can I do if My3 charges my prepay payment twice?

[Three_Stacey]

Hi @Lizeth_62579  and welcome to 3Community 👋

I've moved your post to our Prepay plans and services board as it's more suitable for your query.

I'd love to have a look at this for you, when you say you were charged twice were you trying to top up twice or do you have a scheduled top up set up? Do you know how these top up's were applied? Was it through your My3 account, the app or over the phone?

[LoanaPamela_79666]

What can I do if My3 charges my prepay payment twice?

Both was through app.

[Three_Niall]

Hey @LoanaPamela_79666 , thanks for posting here, if you have made two payments through My3 I'd be happy check these for you, pop through to me here on PM along with your full name, mobile number address and date of birth so we can check the account for you.