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“Your number is inactive” yet I used and topped up recently

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Montbuy
Investigator

“Your number is inactive” yet I used and topped up recently

 

Hi, I received the following text message : 

 

“Your number is inactive. Ready to reactivate? Top Up by €20 or more and get €20 bonus credit. Use it on international calls, boosters, purchases on eligible apps via 3Pay, and more.  Top Up now 3.ie/wyvcx To opt out of marketing messages, text OPTOUT to 50333”

 

This message of June 21 was not preceded by any warnings whatsoever. Of course I did immediately a top up for fear of losing my number, and it seems to be working normally. Although I use this phone number rarely, I keep always a credit and I make phone calls sporadically. Last usage was a call on June 13 and a top up of €20 on March 3. How can my number become inactive in such case? And why was I not warned before I got the message mentioned above?  I would appreciate very much an explanation by an administrator, either to tell me that there was a mistake of the system or a negligence on my part, so that this situation is never repeated. Thank you for your attention to my request.

1 ACCEPTED SOLUTION

Best Answer

Thanks Niall, I PM with the info. 

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2 REPLIES 2
Three_Niall
3 Community Admin

Hey @Montbuy, thanks for posting this here and I'd love to check the account to see what has happened. Pop through to us here on PM along with your full name, mobile number, address and date of birth so I can check the account for you. 

Thanks Niall, I PM with the info.