Hey @Italo_53680 , Welcome to the 3Community 🙂
Sorry to hear about your experience and I'd love to turn this around for you, to do this I'm going to need you to contact me here via PM along with the affected mobile number, full name, address and date of birth so I can check the account and look into this further for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.
