prepay plan expired a week early

[cmag_249]

I have a been using the €20 prepay plan for years. I most recently re paid for it on the 23rd of February this year. It is currently the 16th of March, and when I try to use my mobile data, I am getting message saying that I have run out of data for this month. I should have another week left in my plan. 

I would like to know why this is happening and if other people are having the same problem? Can this be fixed?

[fa2nica]

It seems like that have a production environment down issue right now. I top up on 14th March and now only 2 days my plan expired

[Add_23222]

I just had the same issue! My last top up was on March 3rd and now they’re texting me saying that my balance is low and i don’t have any data! It’s a ALL YOU CAN EAT DATA!

Tired of having issues with 3! I will swap company as soon as possible 🤦🏻‍♀️

[Add_49529]

Same same, seems to be an issue that many other people have. Topped up on 5th for 20, expired just after midnight

[Dayna_90075]

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@cmag_249 wrote:

I have a been using the €20 prepay plan for years. I most recently re paid for it on the 23rd of February this year. It is currently the 16th of March, and when I try to use my mobile data, I am getting message saying that I have run out of data for this month. I should have another week left in my plan. 

I would like to know why this is happening and if other people are having the same problem? Can this be fixed?

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I currently have the same issue I topped up on the 3rd of march and received a message saying my balance was low 

[Rose4]

Same for me, topped up 20 euro on 5th March 

[Tien_832]

Same here, I topped up on March 10th.

[MagsMac]

Same thing happened to me this morning. I had a few days left on my plan and it expired, took the rest of my credit too. I had to top up again because I don't have access to WiFi at the moment. 

[AarronC]

Has anyone managed to get this resolved? I topped up on 14th Mar and now have no allowance, won't let me top up again and I can't get through to support. 

[Sean_43947]

Same thing happened to me this morning, I last topped up on Thursday March 6th and expired this morning