topped up a few times on 3 and it won’t go through

[LauraH]

@Seanluke_01938 Hello, welcome to 3Community. I'd love to help you out here, I just need some more info! Tell me, how and when did you top up? Have you been charged? The more info I have the better so let me know. Oh, I've moved your post over to our Prepay section. 

[Annie_98642]

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@LauraH wrote:

@Seanluke_01938Hello, welcome to 3Community. I'd love to help you out here, I just need some more info! Tell me, how and when did you top up? Have you been charged? The more info I have the better so let me know. Oh, I've moved your post over to our Prepay section. 

it’s says connection issue with the merchant. i tried apply and my debit card 

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[Annie_98642]

i need to top up

[Annie_98642]

hello??????

[Three_Niall]

Hey @Annie_98642 , thanks for posting here, when you are attempting to top up is this via My3 and what error are you receiving when you top up?