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Can't schedule topup

leydar
Navigator

Can't schedule topup

I've tried with Chrome and Firefox. After I click [Create] on the Scheduled Top Up screen it just reloads the screen. There's no error message and the top up doesn't appear to be scheduled.

22 REPLIES 22
Three_Laur
3 Community Manager

@Giggs Ok, thanks for confirming. Let's take a look at your account, send me a PM with your phone number, full name, address and date of birth.

 

 

Case closed, but not fixed. Still can`t schedule top up.

Three_Laur
3 Community Manager

@Giggs Good morning. Thanks for letting me know. I've taken a look and I see the update is that you haven't successfully registered on Mi-Pay yet and this is what's blocking the scheduled top-ups. To register, simply log into My3, save your card details and apply a one-off top up there. Once this completes you'll be registered and can then schedule your future top-ups 👍