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How do I get invoices for online top-ups?

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How do I get invoices for online top-ups?

I know I should be able to find them in MY3, but no luck so far. Can anyone point me in the right direction? Thank you

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3 Community Manager

Re: How do I get invoices for online top-ups?

@saramena I get you ๐Ÿ‘ The above instructions are how you find and see your top-ups for Prepay. This is the nearest thing you have to an invoice via My3. Are you topping up through My3 account, the instant top-up feature ( this has an email confirmation receipt), or your online banking? Buying a voucher and getting a receipt is a good way to keep a paper trail of your top-ups too ๐Ÿ‘Œ

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3 Community Manager

Re: How do I get invoices for online top-ups?

@saramena Hi there, invoices are a feature for Bill Pay customers. In saying that, when you log into My3, you'll see Balance Details on your dashboard. Click in here and scroll down a bit. Here you'll see Top UP Details, showing you the date, time, and amount ๐Ÿ‘Œ

 

 

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Re: How do I get invoices for online top-ups?

Thank you for your reply, it's helpful. However, I'm not a Bill Pay Customer, I'm a prepay one, so the presented solution doesn't work for me. Is there a way in my future online top-ups to get an invoice?

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3 Community Manager

Re: How do I get invoices for online top-ups?

@saramena I get you ๐Ÿ‘ The above instructions are how you find and see your top-ups for Prepay. This is the nearest thing you have to an invoice via My3. Are you topping up through My3 account, the instant top-up feature ( this has an email confirmation receipt), or your online banking? Buying a voucher and getting a receipt is a good way to keep a paper trail of your top-ups too ๐Ÿ‘Œ

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Re: How do I get invoices for online top-ups?

Awesome! All those suggestions help, I will try the instant top-up feature next time. 

Consider this question solved. Thank you

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Re: How do I get invoices for online top-ups?

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Re: How do I get invoices for online top-ups?

So its not possible to get paper receipts for Prepay top up done by credit card, is that my understanding of the solution? and the only way to get a paper receipt is to top up in a shop and keep the receipt?  

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Re: How do I get invoices for online top-ups?

You understood correctly, the only way to get a paper receipt is by doing the top-up at a shop