How do I get invoices for online top-ups?

[saramena]

I know I should be able to find them in MY3, but no luck so far. Can anyone point me in the right direction? Thank you

[Three_Deborah]

@saramena Hi there, invoices are a feature for Bill Pay customers. In saying that, when you log into My3, you'll see Balance Details on your dashboard. Click in here and scroll down a bit. Here you'll see Top UP Details, showing you the date, time, and amount 👌

[saramena]

Thank you for your reply, it's helpful. However, I'm not a Bill Pay Customer, I'm a prepay one, so the presented solution doesn't work for me. Is there a way in my future online top-ups to get an invoice?

[Three_Deborah · Accepted solution]

@saramena I get you 👍 The above instructions are how you find and see your top-ups for Prepay. This is the nearest thing you have to an invoice via My3. Are you topping up through My3 account, the instant top-up feature ( this has an email confirmation receipt), or your online banking? Buying a voucher and getting a receipt is a good way to keep a paper trail of your top-ups too 👌

[saramena]

Awesome! All those suggestions help, I will try the instant top-up feature next time. 

Consider this question solved. Thank you

[Three_Deborah]

@saramena you're very welcome 😊

[Lintstrong]

So its not possible to get paper receipts for Prepay top up done by credit card, is that my understanding of the solution? and the only way to get a paper receipt is to top up in a shop and keep the receipt?  

[saramena]

You understood correctly, the only way to get a paper receipt is by doing the top-up at a shop 

[boaheck]

Hi there, I hope it's okay for me to revive an old thread to ask further questions about this.

I have been using the instant top up feature for years yet a deep search of my email inbox shows I have never received an email receipt. Is there some method of enabling this for my account in future as I would like to be able to have a record of my top up receipts?

It would also be really helpful if there was a way to retroactively receive these receipts considering I should have received them in the first place. I understand that that's likely not possible though.

[Three_Deborah]

@boaheck Hello there, let's look into this for you. I can't promise anything at this stage, until I investigate this on your behalf. 

Once your rank changes to scout or lookout, will you send me a PM with your full details?  You might have to log out an d back in again, though!