Three Billing breakdown removed from My3 App and Website
Following various issues with three billing(3 Billing not working with Google Play Store AGAIN!) , it was good to see it working as supposed to and being able to keep track of the amount being spent on it via the App, albeit in a rudimentary way via a cumulative balance under extra charges under DEFCC(Data & Entertainment) - see attached image(the €3.99 DEFCC charge is a movie rental on Google Play). This has now been removed from the app and I cannot find any way to keep track of these charges via the website. It is perplexing that we can see a statement of call charges for a few cents but not for larger purchases such as movie rentals, books, games etc.
What is the reason for the removal of this, and when can we have a method to follow these purchases reinstated?
@Three_Deborah I can see text, call and data events (only GPRS events) but no mention of any PlayStore events.
For example I had a purchase on the 8th of this month but it doesn't show up anywhere for me except the text message from Three and Google at the time.
I know you mentioned 3Billing at the beginning of this thread, can you double-check that your PlayStore payment is set up to this. I reckon it is because you've received the SMSs confirmation from us. Oh, do you still have these?
Yes, updated regularly, on version 0.50.0 released 28 Jan 2021, 152544-1209
The app is buggy though and instead of being a fully native android app, it
seems to be a hybrid container for the web page, and logging in is touch
@Saturn our My3 team are checking the log-in difficulties. But on topic, can you send me a screenshot of "extra charges" as they appear for you now?
Thanks. Re: the extra charges, that section provided in the screenshot
above doesn't appear at all now. It was listed at the end of the page when
you click "See All Allowances" (see attached screenshot), alas no more.