Top up but no data?

[Nathan_42084]

 

I recently toped up my data plan last night (all you can eat) and was surprised to be informed that I had no data after only using 100mbs of data.

My credit is completely gone and I'm kinda lost since I haven't a clue as to how any of this works.

 

 

 please and thank you to anyone who can explain/fix this 

[Edward_45347]

Same type issue here, topped up 30 euros last night, but no data yet.

[Three_Stacey]

Hi there @Nathan_42084  and welcome to 3Community 👋

I'd be happy to help you with this, but I have a few questions to help me ID our next steps.

• What plan are you on you'll be able to see the name on your My3 dashboard
• Are you currently in Ireland?
• Are you having any issues with your calls and texts?
• Have you powered off and on the phone?

@Edward_45347  Sorry to hear you're having difficulties, if you're still not able to connect to your data please let me know the answer to the list of questions and I'll have a look for you

[Cian_34949]

i had the same problem

[Cian_34949]

same thing happened to me very annoying

[Yev_12791]

Same problem!!!

Please fix it!

[Yev_12791]

Hi

did you solve it?

[Cian_34949]

No been waiting an hour on the help chat 

[Cian_34949]

I have the same problem 

[Yev_12791]

The same thing…

Awful service 😡