unable to topup via paypal

[ng1]

I can't top up using paypal.
I am already logged into my account.

1. from https://www.three.ie/ click second button in the row. which brings me to here https://mi-pay.three.ie/UnregisteredTopup

2.enter my 3 mobile number, select 20 euro and select "paypal" as payment option

3. brought straight to "Confirm your top-up" - https://mi-pay.three.ie/UnregisteredTopup/UnregisteredTopup/UnregisteredTopupConfirmation the information displayed is correct.

4.click on "Continue" button - brought to paypal to enter paypal details. finish this process. After that I see the following:

Error. Sorry, an unexpected error occurred while processing your request.   https://mi-pay.three.ie/UnregisteredTopup/error.html?error=generic

[Three_Deborah · Accepted solution]

@ng1 Hi there, and sorry about the delay in getting back to you. I've tested the PayPal option this morning and it has worked for me. Have you tried again since you've posted here? 

[ng1]

this is still not working months later???

[Three_Deborah]

Hi there @ng1 I used a PayPal top-up last week and it went through for me. My steps were similar to yours above. ( using desktop version) 

When I reached:  https://mi-pay.three.ie/UnregisteredTopup/UnregisteredTopup/UnregisteredTopupConfirmation 

I clicked continue and am directed to PayPal Checkout , here I select agree and continue.

Are you using your PayPal balance or a back-up debit card? 

[ng1]

Hi Deborah, I am using a debit card through paypal.

I tried to top up via paypal from microsoft edge on windows and also chrome on android. I follow the same steps that are in the opening post. 

On the plus side, nothing is deducted from my account.

In the end, I topped up using debit card instead of paypal. but it's handier for me to pay through paypal

[Three_Deborah]

@ng1 yip we all have our favourite way of paying. I'll need to investigate with the relevant team. Will you send me a PM with your full name, number, address and date of birth? With this, I'll be able to access your Three account and start the investigation.

[fluffyvolkswagen]

This issue is also happening to me at the moment? Also is there any reason when the PayPal option isn’t available on the 3 app? 

[Three_Deborah]

@fluffyvolkswagen Hi there and welcome to the 3Community. Have you used the PayPal option before? And if so when was the last time you used it successfully? 

As you mentioned, PayPal isn't an option within the My3 App. But you have a good idea there. Why don't you pop that over on to our Ideas Board here

[R6X]

buy the voucher at https://www.recharge.com/en/ie   

[Add_95268]

and pay close to 18% in service fees?.. (20 euro top-up cost 23,67)..  I don't think so..