All you can eat data plan - credit drained & no internet

[Kev2]

Hi,

I have a recurring top up of 20 euro setup. Last payment was March 7th. Over past day all my credit (approx 30EUR) was drained and now have no access to mobile data/internet. My plan states "all you can eat data" - normally my credit persists and I have mobile data for the 28 days. Any idea what has happened?

Thanks.

[MN_1992]

Same problem here!

[Rafson]

Same problem here.

From what I saw on their website they scratched all old plans and add some 3 new ones ofc more expensive ones .

As far as I know every single prepaid customer of theirs is affected 

We had no update about this information whatsoever they just did it like that! Without updating their customers!

Not to mention what they did is unlawful!

If I paid for my top up 10 days ago it should last for 28days no matter if they updated their plans or not!

Scandalous!

Even in top up confirmation text from 10 days ago  from three it reads clearly ACTIVE FOR NEXT 28 DAYS!

You CANNOT change the contract few days after customer already paid you money for it.

They should be sued for this...

I want my money back for unused part of a month!

Scammers.

😞

[Three_Niall]

Hey @Kev2 @MN_1992 & @Rafson  , We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.