Did you really just scratch all prepaid customers PLANS?

[Rafson]

From what I saw on their website they scratched all old plans(15€ hero plan, 20€ regular) and add some 3 new ones instead ofc more expensive ones overnight 

As far as I know every single prepaid customer of theirs is affected 

We had no update about this information whatsoever they just did it like that! Without updating their customers!

Not to mention what they did is unlawful!

You CANNOT change the contract few days after customer already paid you money for it.

They should be sued for this...

If I paid for my top up 10 days ago it should last for 28days no matter if they updated their plans or not!

Scandalous!

Even in top up confirmation text from 10 days ago  from three it reads clearly ACTIVE FOR NEXT 28 DAYS!

I want my money back for unused part of a month

Scammers.

😞

[Three_Niall]

Hey @Rafson, We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.