Intermittent loss of signal
@Gbmch Hello there, I've linked in with our tech team about the mast in your area and we are working to have your services fully restored as soon as possible. When I get the word that all is up and running I'll come back to you here and go through some checks with you 👍
No bother @Gbmch I've investigated your area further by linking into with our networks team. A fault with your local mast was identified last week, and we ordered some new parts 👍 These arrived late on Friday, and due to weather conditions, our crew hasn't been able to climb the masts to carry out the equipment replacements. As soon as it's possible, our team will get this done and our engineer will start initial testing. I'll let you know when I know more. Thanks for your patience.
@Gbmch thanks for the info, the faulty parts are due to be replaced very soon. It could be these that are impacting your signal. Once the new equipment is installed, our engineer will run tests regarding the strength of the signal. I'll come back to you tomorrow with an update 👍
Hi @Gbmch, just checking back in to inform you that our network crew are still working towards getting this mast back up and running. I'll keep you updated with more info as it comes. Thanks for your patience throughout 👍