@Robd1 hi there, can you tell me a bit more? Did you request the port online or in-store? Did you receive an error notification? Are you going to Bill Pay or Prepay with us?
@Robd1 Great info, thanks. Before I ask you to send your details to me in PM, can check a few things? There are a few reasons why ports don't go through and the most popular one by far is an information mismatch. Usually, this has to do with your "old" account type. Lot's of people see their old number as a "single line", however, you may have had a bundle with Virgin Media meaning your account type is a "multi-line". Did you have a bundle? Can you remember if you submitted the port online as a single or multi? So if you selected "single line" you'll need to start the process again but this time selecting "multi-line".
@Robd1 I see your PM and I'm checking those details out for you. @billbond4 Yes 💪 that is an excellent point, making sure your phone is unlocked before moving network.