Why do I keep having to top up once back from roaming?

[Add_48236]

For the second time in 6 months I travel and when I get back I can't use my "unlimited" ROI data. 

For the second time I do an additional top up (weeks before expiration of the credit) and don't get to use it... Less than a day later I receive a "The balance is low".

I need this fixed or I'll change provider before Saturday. 

Ana **bleep**ty thing: takes forever and there's easy way to get a complaint through!

[Three_Niall]

Hey @Add_48236, Welcome to the 3Community 🙂

I'd be happy to help you here. If you have an active plan when you are roaming and your plan is active once you arrive in Ireland then you will be able to use your allowances when you arrive back in Ireland. 

When you arrive back in Ireland after roaming, firstly make sure that you network selection is set to automatic. When your phone connects to the Three network you may need to restart your phone for the device to connect to mobile data however I would recommend checking your My3 account using Airport Wifi before topping up to check i your allowances are active. 

[Riba]

The exact same things is happening to me. For a long time now I would be greeted with the message that I need to top-up every time I return to Ireland. I got properly annoyed when most recently my data wasn't working upon return and asked me to top-up. That was on December 26th, and the last top up was on December 21st (!) and it was barely used in roaming, if at all. Next time it happens I will check my account through different connections or visit support while it is still refusing to connect. 😞

[Three_Jamie]

Hi there. We'd be happy to check this out however as you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.