Hey @Add_73578, Welcome to the 3Community 🙂
I'd be happy to help you here, if you have won a competition with Three+ you should have received a text after confirming the prize and your details with the agents. If you would like me to look into this further for you pop through to us here on PM along with your full name and mobile number and I can check the account here for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.
