Thanks Niall. I need to explain a bit further. To your points - 1) you state that if there is no answer the call would end - No., 30second to 1 minute messages without anybody speaking are being left. I have googled elsewhere and this happens to other 3 customers. 2) This is NOTHING to do with the device. As others (including on this thread itself) have stated - it's when THREE ring from the 061 number. So telling people to restart their phone is a complete waste of time. 3) I have looked into this further - and the problem appears to be "ringless voicemail" (also known as "robocalls"), that telephone/mobile companies, and telemarketeers, use to send messages straight to voicemail without "interupting" the person. Sometimes used to avoid "do not call" requests - as no call is received, just a voicemail. There have been court cases in the US about this. 4) Now, to the point - whether THREE is making these calls or the caller ID (061) number is being spoofed, I don't know. For example, why would THREE leave blank messages as no real point. 5) But clearly there IS a problem. And it relates to THREE loyalty etc. call numbers. Either real or spoofed. That leaves THREE SUPPORT with a job to do - pass this feedback on, but ALSO promise to REVERT with findings so that the many threads on 3Support about this can be laid to rest. 6) I am happy to make a formal complaint about THREE if this will result in a more formal response to this issue. 7) I think you will agree, this is unacceptable and the problem needs to be sorted - and in this regard, as a first step, could you, as 3Support, confirm whether THREE uses "Ringless Voicemail" technology when making calls to customers. Thanks again.
