Received an email in Community from 3

[G_will]

Hi, 

I received a an email advising that I had a private message in the 3Community 

Subject line is: Happy New Year from 3Community: Three+ Winners 2024 and Pre-Order Samsung S25!

Sender: Three_Alex

When I use the link it gives an access denied notice and I cannot see anything in my private messages. Can you please help? 

Thanks in advance! 

[ScubaSteve]

received the same

[pizzahead77]

I got the same message but was able to read it in my private messages.

[ScubaSteve]

i have no icon to click to check for PMs when i click the link direct from the email i get 

[pizzahead77]

I didn't click the link in the email. I just logged into the community normally and was able to access the Private Messages section

[TheQ47]

I think it might be spam. I received it under an old email address which is not associated with a three phone or number, so I obviously couldn't login. They get more sophisticated all the time.

[pizzahead77]

Its not spam - its beem sent to members of the 3 Community so it was sent to the email address that is linked to your account on the Community

[ScubaSteve]

Here was me thinking I won a competition, no worries thanks for sharing a screenshot 

[TheQ47]

Well, thanks for that. The email address it was sent to hasn’t been used on three for over 2 years, and I cancelled the account a long while ago, so now I’m concerned that three are holding email addresses beyond the time they should be for GDPR purposes. Further investigation may be required. 

[Three_Stacey]

@G_will & @ScubaSteve I've updated your settings and you should have access to PMs. 

@TheQ47 This is a weird one. I'd be happy to look into this for you and make any updates needed including cancelling your Community account please pop me a PM and I'll have a look at this for you.